Enchanted Rebels shipping policy

  • We usually process the orders within 24/48 hours of purchase (Monday - Friday)
  • Please allow up to 7 working days for your order to arrive before contacting us, courier times may vary.
  • Orders not dispatched on weekends or bank holidays
  • An email confirmation will be sent when the order has been dispatched, this will be sent to the email address stated on your order
  • Delivery is by Royal Mail (1st and 2nd class Signed-For) and Worldwide Parcel Force Tracked (see shipping rates below).
  • Delivery times may vary internationally, for more enquiries regarding postage outside the UK please email us info@enchantedrebels.com
  • If you select a ‘signed for’ service, please make sure someone is at home to receive the package. If the package cannot be delivered, it may be returned to us. We can resend it, but additional postage costs will be applicable.
  • We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the carrier.
  • If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the carrier prior to any exchange/refund being offered. In this case it is the carriers policy that we wait 15 working days (UK) and 20 working days (internationally) before this can be done.
  • PLEASE NOTE: Your order can take up to 2 working days to be dispatched. Once it has been dispatched, depending on your chosen delivery option, it can take up to 5 working days to be delivered to you in the UK. If it is an International Delivery it can take up to 20 working days to be delivered to you.

Shipping Rates

  • UK standard £3.90 4 days
  • UK next day £8.50
  • Europe £10.50 10 days
  • Europe Non EU £12.00 10 days
  • Rest of the World £16.00

Returns Policy

We hope you are enchanted with your item(s), but should you have a change of heart you can return your item(s) to us, provided they are returned within 14 days of the delivery date.

  • Items must be unworn and in re-saleable condition
  • The cost of the returns must be paid by the customer
  • We reserve the right not to refund you if you return items to us outside the terms of our returns policy
  • Items must have all tags, boxes and bags attached/included
  • You must obtain proof of postage just in case your order is lost on its way back to Enchanted Rebels.Failure to do so may result in us not being able to process your return
  • No refunds for items damaged in shipping, In that case, you must file a complaint with the carrier
  • We are not responsible for lost returns or exchanges
  • Original shipping and handling charges are not refundable
  • All Refunds are issued to the original payment method

Sale items are non-refundable. Items purchased with a discount code or voucher are still eligible for return/exchange.

For instructions on how to return your your purchase, please email us at info@enchantedrebels.com

Refunding Your Purchase(s)

Depending on the returns service used, returns can take up to 10 days to arrive back with us. Refunds will be issued to the card or payment method used to make the original purchase within 5 days of receiving your returns. If this time has passed, please contact our Customer Care team who can update you on the status of your return.

Wholesale Enquiries

Are you a womenswear brand? Are you cool but kind? TRENDY BUT ECO FRIENDLY? Holla at us!!! WE WANT TO STOCK YOU. Contact info@enchantedrebels.com

Press and marketing enquiries

For all press and marketing enquiries please contact lianne@enchantedrebels.com

Social media

Feel free to follow us on any (or all) of the social media platforms below.

Wholesale Enquiries

Are you a womenswear brand? Are you cool but kind? TRENDY BUT ECO FRIENDLY? Holla at us!!! WE WANT TO STOCK YOU. Contact info@enchantedrebels.com

Press and marketing enquiries

For all press and marketing enquiries please contact lianne@enchantedrebels.com

Social media

Feel free to follow us on any (or all) of the social media platforms below.